Refund Policy

Thirty days, original payment method, no restocking fee.

What can be refunded

Any unused piece in its original condition, returned within thirty days of delivery. We do not charge a restocking fee.

How long it takes

Once the return reaches us we inspect it the same day and issue the refund to the original payment method. Your bank or card issuer then takes its own time, typically three to five business days, occasionally up to ten.

Damaged in transit

Email photographs of the piece and the packaging. We replace or refund at your choice, and we do not ask for the broken piece back.

What cannot be refunded

Pieces engraved to your own wording, and pieces returned after thirty days or showing use beyond ordinary inspection.

Cancelling an order

Email us as soon as you can. If it has not been packed we will cancel it outright. If it has already shipped, treat it as a return.

Questions: support@slateonline.store.